At phjili, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect when you use phjili.win, how we use and store that information, who we may share it with, and what rights you have over your own data. By registering an account or continuing to use the platform, you confirm that you have read and understood this policy. We encourage you to review this page periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations. If you have any questions about how your data is handled, please visit our FAQ page for further guidance.
When you create an account on phjili, we collect the personal details you provide during the registration process. This includes your full name, date of birth, email address, mobile number, and your chosen username and password. We also collect your residential address and nationality to comply with Philippine regulatory requirements for online gaming platforms. Date of birth is collected specifically to verify that you meet the minimum age requirement of 21 years old as required under Philippine law. All registration data is stored securely and is used solely for account management and identity verification purposes. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
To process deposits and withdrawals in Philippine pesos, phjili collects payment-related information including your GCash number, Maya account details, or online banking credentials as required by your chosen payment method. We do not store full card numbers or complete banking passwords on our servers. Transaction records — including deposit amounts, withdrawal requests, dates, and payment method references — are retained for regulatory compliance and dispute resolution purposes. All payment data is transmitted using industry-standard encryption protocols to protect it during transfer. If you request a withdrawal, we may require additional identity documents to verify that the receiving account belongs to you. Payment data is never shared with third parties for marketing or advertising purposes.
When you browse and interact with phjili.win, we automatically collect certain technical and behavioural data to help us improve the platform experience for Filipino players. This includes your IP address, device type, browser version, operating system, pages visited, session duration, and the features you interact with most frequently. We also record your betting history, game activity, and any preferences you set within your account dashboard. This data helps us detect unusual account activity, prevent fraud, and ensure the platform performs reliably on mobile devices. Usage data is analysed in aggregate form to understand how players navigate the site and where improvements can be made. We do not use this data to build individual advertising profiles or sell it to third-party marketers.
The primary reason phjili collects your personal data is to operate the platform and deliver the services you signed up for. Your registration details allow us to create and maintain your account, process your bets and transactions, and communicate important account updates to you. We use your contact information to send you security alerts, transaction confirmations, and responses to any support requests you submit. Your gaming activity data is used to ensure fair play, detect potential fraud, and maintain the integrity of the platform for all Filipino players. We may also use your data to enforce our Terms and Conditions and to investigate any reported breaches or disputes. Without this data, we would be unable to provide you with a safe and functional gaming experience on phjili.win.
As an online gaming platform serving Filipino players, phjili is subject to applicable Philippine laws and regulations governing online gaming, anti-money laundering, and data privacy. We are required by law to collect and retain certain personal information for Know Your Customer (KYC) verification and to report suspicious transactions to the relevant authorities when required. Your identity documents and transaction records may be retained for a minimum period as mandated by applicable regulations, even after you close your account. We cooperate fully with lawful requests from Philippine government agencies and regulatory bodies. Data shared for compliance purposes is handled with strict confidentiality and is not used for any commercial purpose. Our legal obligations take precedence over any request to delete data that we are required to retain by law.
We use your email address and mobile number to send you important communications related to your account, including password reset links, deposit confirmations, withdrawal status updates, and security notifications. From time to time, we may also send you information about new features, promotions, or updates to our Terms and Conditions or Privacy Policy. You can manage your communication preferences within your account settings at any time. If you wish to stop receiving non-essential communications, you may opt out by updating your notification preferences in your account dashboard. Please note that certain communications — such as security alerts and account verification messages — are essential to the operation of your account and cannot be disabled. We do not send unsolicited marketing messages to players who have not opted in to receive them.
phjili uses your gaming activity data to support our responsible gaming programme and to identify players who may be showing signs of problematic gambling behaviour. If our systems detect patterns that suggest a player may be at risk, we may reach out proactively to offer support resources or to suggest the use of our self-exclusion and deposit limit tools. This use of your data is in your best interest and is part of our commitment to player welfare. Data used for responsible gaming purposes is handled with the highest level of sensitivity and is not shared with third parties. You can access our full range of responsible gaming tools at any time by visiting the Responsible Gaming page. We believe that a safe gaming environment benefits every member of the phjili community.
You have the right to request a copy of the personal data that phjili holds about you at any time. To submit a data access request, please contact our support team with your registered email address and a description of the information you are requesting. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations. The information provided will cover the categories of data we hold, the purposes for which it is processed, and any third parties with whom it has been shared. There is no fee for submitting a standard data access request. We may ask you to verify your identity before releasing any personal information to protect against unauthorised access.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update certain account details — such as your contact number or email address — directly through your account settings on phjili.win. For changes to identity-related information such as your full name or date of birth, you will need to contact our support team and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your account information accurate is important for the security of your account and for the smooth processing of withdrawals. If a correction affects any pending transactions or verification processes, we will notify you of any impact.
You may request the deletion of your personal data and the closure of your phjili account at any time by contacting our support team. Upon receiving a verified closure request, we will deactivate your account and begin the process of removing your personal data from our active systems. Please note that certain data may be retained for a period required by Philippine law, including transaction records and identity verification documents held for anti-money laundering compliance purposes. Data retained for legal reasons will not be used for any commercial or marketing purpose during the retention period. Once the mandatory retention period has expired, your data will be permanently deleted from our systems. We will confirm the completion of your erasure request in writing once the process is finalised.
If you have any questions about this Privacy Policy or how your personal data is handled on phjili.win, our support team is ready to help. You can also visit our FAQ page for quick answers to the most common data privacy questions from Filipino players. Ready to get started? Register a free account today and enjoy sports betting, live casino, and a full game lobby — all in Philippine pesos, all on mobile. Already a member? Log in and continue where you left off.